No one can argue that the way brands and consumers connect with each other has been flipped on its head Here’s the cold hard fact: consumers are now in control of when, where and how they interact with brands It’s a...
This is the behind the scenes story about how an idea that was born in 2015, during an awkward conversation in an elevator ride, went from a wild concept to winning two Cannes Lions awards in 2017 Plus my top...
In 1998, I was stationed in Kodiak Island, Alaska, where I was serving as a telecommunications specialist in the United States Coast Guard, working in several top-secret communication facilities My military training taught me a lot about teamwork,...
Because of my job I spend a lot of time in hotels And, because, as I wrote in an earlier blog, details matter, I pay close attention to the details of my stays It’s important to me that I view my...